1. Please check if your network connection is stable. Sometimes delivery can be delayed by a few minutes due to network latency.

2. Try fully closing the game process and restarting the game to trigger a sync.

3. If the items are still missing after 24 hours, please email us with your App Store receipt and your Game User ID so we can verify and manually deliver your order.

1. 请首先检查您的网络连接是否稳定。由于网络延迟，物品配发有时可能会延迟数分钟。

2. 尝试彻底关闭游戏进程，然后重新启动游戏以触发数据同步。

3. 如果在 24 小时后物品仍未到账，请向我们发送邮件，并附上您的 App Store 购买收据截图以及您的游戏 ID，我们将核实并为您手动补发。

We support Apple ID sign-in to secure and back up your game progress. You can link your account by tapping the Settings icon inside Mergic Realm, clicking on the login button, and signing in with your Apple ID. Once linked, your game progress will be automatically saved and synced to the cloud.

我们支持使用 Apple ID 登录以安全备份您的游戏进度。您可以点击 Mergic Realm 游戏内的“设置”图标，选择登录按钮，然后使用您的 Apple ID 进行登录绑定。绑定成功后，您的游戏存档将自动上传并同步至云端。

1. Ensure your device has enough free storage space and RAM.

2. Check if your internet connection (Wi-Fi or cellular data) is active and stable.

3. Try restarting your mobile device. If the problem persists, you can reinstall the game (please ensure your account is bound to your Apple ID before reinstalling to prevent progress loss).

1. 确保您的设备有足够的剩余存储空间和运行内存。

2. 检查您的网络连接（Wi-Fi 或蜂窝移动数据）是否处于稳定状态。

3. 尝试重启您的移动设备。如果问题仍然存在，您可以尝试卸载并重新安装游戏（请在卸载前务必确认您的账号已绑定 Apple ID，以免丢失进度）。

You can request to delete your account directly through the in-game settings by selecting the "Delete Account" option. Alternatively, you can send a written request to our customer support email beijingweifangkeji@126.com. Once ownership is verified, we will process the deletion and erase all associated personal records within 15 working days.

您可以通过游戏内设置中的“注销账号”选项直接申请删除您的账号。或者，您也可以向我们的客服邮箱 beijingweifangkeji@126.com 发送书面申请。在核实您的账号归属权后，我们将在 15 个工作日内处理完成并清除该账号下的所有关联个人记录。